Return Policy All returns must be notified within 10 days of delivery. In your email please include the following: Products you orderd, Reason for return, Your name & address,Phone number and e-mail address.
General Return Guidelines: Within 5 days of receipt of your order, you may return products that: Are in their original packaging/unopened, Have original manufacturer information, Are not damaged, Do not have missing parts.
All non-defective returns are subject to a 20% re-stocking fee.
All return freight charges must be prepaid by the customer. There are no refunds on freight. The cost of shipping will be credited only in those instances where the return is a result of our error.
Damaged Products Before signing for your package, make sure the box or packing tape has not been damaged. If box looks like it has been tampered with or damaged during shipping, do not sign! If your product has been damaged in shipment, you must contact us within 24 hours of receipt. Please e-mail us immediately. We will respond within 24 hours and will guide you through a return and replacement process. |